FAQ - Frequently Asked Questions

Frequently Asked Questions

Your Guide to a Calmer Shopping Experience with Lumière Douce

Important Disclaimer: While this FAQ page provides general information, for full legal details regarding your purchase, please refer to our dedicated Terms of Service, Privacy Policy, Shipping Policy, and Return Policy pages.

About Lumière Douce

What is Lumière Douce's mission?

At Lumière Douce, our mission is to empower parents to cultivate a calmer, more intentional, and delightful home environment by offering intelligently designed solutions that reduce sensory overload and enhance everyday family harmony. We believe in restoring peace and presence to family life.

Where do Lumière Douce products come from?

We thoughtfully curate our collection from trusted North American and European, and in certain rare cases, from Asia suppliers. This ensures that every product meets our high standards for quality, ethical sourcing, and design, helping you create a serene home environment.

What does "Lumière Douce" mean?

"Lumière Douce" is French for "Soft Light." It reflects our brand's essence of bringing gentle clarity, peace, and harmony to your home and family life.

Orders & Payments

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express, Discover) via Shopify Payments. We also support accelerated checkouts like Shop Pay, Google Pay, and Apple Pay for a swift and secure experience.

Is my payment information secure?

Yes, absolutely. All payments are processed securely through Shopify Payments, which is PCI DSS compliant. We do not store your credit card details on our servers.

Can I change or cancel my order after it's placed?

We process orders quickly to ensure timely delivery. If you need to change or cancel your order, please contact us immediately at hello@lumieredouceboutique.com. We will do our best to accommodate your request, but cannot guarantee changes once an order has been sent to our suppliers for processing.

Shipping & Delivery

What are your typical shipping times?

As our products are shipped directly from our trusted North American and European suppliers, delivery times vary. Once processed (typically 1-3 business days), standard delivery to the contiguous United States usually takes 3-8 business days. For Canada and Europe, it can range from 7-15 business days. Please refer to our Shipping Policy for more detailed estimates and information.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to monitor the progress of your delivery on the carrier's website. Please allow 1-3 business days for tracking information to become active.

Do you ship internationally?

No. We currently only ship to the contiguous United States only. If you are interested to buy from us outside of the United States, let us know at hello@lumieredouceboutique.com.

Returns & Refunds

What is your return policy?

We offer a 14-day return window from the date of delivery. Items must be unused, in their original packaging, and with all tags attached to be eligible for a refund. For complete details on eligibility, how to initiate a return, and our refund process, please visit our Return Policy page.

What if my item arrives damaged or defective?

We take great care in sourcing our products, but in the rare event an item arrives damaged or defective, please contact us immediately at hello@lumieredouceboutique.com within 5 days of delivery. Provide your order number, a clear description of the issue, and photos/video. We will work to provide a replacement or refund promptly. Please refer to our Return Policy for full details.

How long does a refund take?

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Products & Care

How do I care for my Lumière Douce products?

Specific care instructions are provided on each product page. Generally, we recommend gentle cleaning methods to preserve the quality and longevity of our thoughtfully curated items, especially those made from natural materials.

Are your products safe for children?

Yes, product safety is paramount to us. All our curated products meet or exceed relevant safety regulations for their intended use. Please always refer to the specific product page for details on materials and certifications.

What types of materials do you prioritize?

We prioritize natural, non-toxic, and durable materials such as wood, organic cotton, silicone, and other sustainable alternatives that contribute to a healthy and harmonious home environment.